Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Neeraj & Katie

Neeraj & Katie

November 7, 2024

5  out of  5
rating by Neeraj & Katie
"We really appreciate Karen's guidance when we moved our insurance to State Farm. She spent a good amount of time with us to understand our context and identified the areas where we were over insured. We feel that we landed on more appropriate coverage amounts. More recently, we identified additional adjustments to some coverages and again, she explained how to think about the coverage amounts so we could make the best decisions to protect ourselves. Many agents simply quote against current coverages without understanding our situation so we really appreciate Karen's thorough guidance and recommendations."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that the time spent understanding your needs and adjusting your coverage has been valuable for you. Providing thorough guidance and recommendations is always a priority, and it's great to know that it made a difference for you. Your feedback is greatly appreciated!"
Profile photo of Gary Greenberg

Gary Greenberg

November 7, 2024

5  out of  5
rating by Gary Greenberg
"My agent for the past 20 years. Excellent service from all personnel. Consistently good service and attention."
We responded:
"Gary, Thank you for your trust and loyalty in our team to assist you with all your Insurance needs."
Profile photo of Christa Gillespie

Christa Gillespie

October 28, 2024

5  out of  5
rating by Christa Gillespie
"Karen and her team are very attentive and caring! When I had to file a claim, it was processed right away and I received a check within 2 business days. In addition, Karen provided me quotes for my new insurance while considering different vehicles at a car dealership. Karen, and State Farm, have excellent customer service."
We responded:
"Thank you so much for your kind words, Christa! It's wonderful to hear that the claim process was smooth and quick for you. Helping you with quotes while you were considering different vehicles was our pleasure. We strive to provide excellent customer service and it's great to know we met your expectations!"
Profile photo of Todd Michael

Todd Michael

September 26, 2024

5  out of  5
rating by Todd Michael
"Thomas was extremely helpful during my process of switching my insurance over from Georgia to Chicago. Very personable and really gives you a sense of caring when talking with him. If your looking for an agent in the Uptown area. I would highly recommend this office! And Thomas in particular."
We responded:
"Thank you so much for sharing your positive experience, Todd! It's wonderful to hear that Thomas made your transition from Georgia to Chicago smooth and personable. Your recommendation means a lot to us, and we're delighted to know you felt cared for throughout the process. If you ever need anything else, we're here to help!"
Profile photo of The Vanna Group Baird & Warner

The Vanna Group Baird & Warner

September 16, 2024

5  out of  5
rating by The Vanna Group Baird & Warner
"Karen and her whole team really take extra care to make sure our insurance needs are met and exceeded! They are so caring and helpful -they truly are beyond Good Neighbors. I have been insured with Karen for over 20 years. She is a consummate professional and all around great person to know!"
We responded:
"Thank you so much for your kind words and for being with us for over 20 years! It's wonderful to hear that you feel well taken care of and that your insurance needs are being met and exceeded. We truly appreciate your trust and loyalty. Your feedback means the world to us!"
Profile photo of Xorla O

Xorla O

September 6, 2024

5  out of  5
rating by Xorla O
"I’ve been with Karen and her team for over a year now and I couldn’t be happier. They helped me out of a tricky situation with my car and with my other insurance lines. I’ve personally worked with Karen and Thomas and they are amazing and patient. If you want a team that’s going to be on your side, choose Karen’s office."
We responded:
"Thank you so much for your kind words! It's fantastic to hear that you’ve had such a positive experience with us. Helping you through tricky situations and ensuring you have the right coverage is what we strive for. Karen and Thomas are delighted to know they could assist you effectively. We truly appreciate your trust and recommendation!"
Profile photo of Amber Chacon

Amber Chacon

August 15, 2024

5  out of  5
rating by Amber Chacon
"Karen's office has been great to work with! They are friendly, knowledgeable and professional."
We responded:
"Thank you so much, Amber! We're delighted to hear that you found our team friendly, knowledgeable, and professional. It's wonderful to know that your experience with us has been positive. We look forward to continuing to assist you with all your insurance needs!"
Profile photo of Alexandre Ware

Alexandre Ware

July 26, 2024

5  out of  5
rating by Alexandre Ware
"Karen and her team have offered some of the best support and assistance I've ever had from an insurance agency. I've been a multi-home homeowner for over 23 years in the Chicago area having worked with many different agencies and companies. I can truly confirm her agency is top-notch! Someone is always available to help for questions big or small, and Karen is an expert in helping navigate the nebulous waters of insurance from the right policies to choose and how to set up them up as well as personalised guidance in filing a claim the best way possible. I've never had so much personal help and attention from an agency in my lifetime. Honestly, the biggest mistake you could make in selecting insurance is not giving Karen's agency a call!"
We responded:
"Thank you Kent! I am happy to serve your insurance needs and guide you through condo ownership. I hope we work together for many more years to come!"
Profile photo of Erin Gruba

Erin Gruba

July 17, 2024

5  out of  5
rating by Erin Gruba
"Karen and her team are always willing and ready to help. Karen goes above and beyond to assist her clients with their needs and is very personable."
We responded:
"Thank you for your kind words, Erin! It's wonderful to hear that Karen and the team have been able to assist you effectively. Your feedback is greatly appreciated."
Profile photo of Jake Cowan

Jake Cowan

June 29, 2024

5  out of  5
rating by Jake Cowan
"I've been working with Karen Ayers and her team since I moved to Chicago in 2007!! She is always responsive, was a huge help to me when I started my consulting business and needed to figure out the right insurance for my work, and I trust her with all of my insurance needs."
We responded:
"Thank you, Jake! We appreciate your long-term trust in our agency and are glad we could assist you with your insurance needs over the years. We look forward to continuing to provide you with excellent service."
Profile photo of Ned Reece

Ned Reece

June 28, 2024

5  out of  5
rating by Ned Reece
"Karen Ayers ius a total Rock Star insurance agent. Take your stuff to her and you will be well looked after. Set it and forget it."
We responded:
"Thank you for the awesome review, Ned! We're thrilled to hear that Karen provided you with top-notch service. We appreciate your trust in us!"
Profile photo of Genevieve Barba

Genevieve Barba

June 25, 2024

5  out of  5
rating by Genevieve Barba
"I always receive a prompt email response for any of my questions, and always feel like a priority!"
We responded:
"Thank you for sharing your positive experience, Genevieve! We're glad to hear that you feel like a priority and that we've been able to promptly address your questions. Your satisfaction is our top priority!"
Profile photo of Ramon Robles

Ramon Robles

June 24, 2024

5  out of  5
rating by Ramon Robles
"I was a bit hesitant on moving all my home & auto policies at first. However, Karen and her team made the process of switching insurance companies seamless - we are so glad we did. Karen is incredibly knowledgeable which helped my wife and I decide what the best options were for us. We have a rental unit and various other lines of coverage to worry about, it was a relief to have an insurance agent that genuinely cared about our concerns. No to mention she did a phenomenal job on our insurance policies and coverages – and still managed to save us money over our previous coverage. I recommend Karen to all my friends and family now, you should not hesitate to reach out - you will be pleasantly surprised!"
We responded:
"Thank you so much for sharing your experience, Ramon! We are thrilled to hear that you found the process of switching insurance companies seamless and that we could provide you with the best options for your home, auto, rental unit, and other coverage needs. We appreciate your recommendation and look forward to assisting your friends and family as well. Thank you for choosing our agency!"
Profile photo of Bryan Y

Bryan Y

June 18, 2024

5  out of  5
rating by Bryan Y
"I’ve been a loyal customer of Stare Farm for many years, and their service has always been outstanding. Their response time is impressively fast, and their team is consistently helpful. I’ve never encountered any problems and am very satisfied with my experience. Highly recommend them!"
We responded:
"Thank you, Bryan, for your loyalty and kind words! We are thrilled to hear that you have had consistently outstanding service with us. Your recommendation means a lot to us!"
Profile photo of E Z

E Z

June 14, 2024

5  out of  5
rating by E Z
"I've been with them for 16 years, even after I moved. I'm lucky to have as my team."
We responded:
"Thank you for being a loyal customer for 16 years, even after moving! We're grateful to have you as part of our team."
Profile photo of Ginger Plesha

Ginger Plesha

June 12, 2024

5  out of  5
rating by Ginger Plesha
"Karen and her team are amazing!!! They are sincerely there when you need them!"
We responded:
"Thank you so much for your kind words, Ginger! We are always here to help whenever you need us."
Profile photo of Christina Coleman

Christina Coleman

June 5, 2024

5  out of  5
rating by Christina Coleman
"Karen and her team are topnotch! Super responsive and a pleasure to deal with every time I call. Karen always goes the extra mile to explain our options. Highly recommend :)"
We responded:
"Thank you so much for your kind words, Christina! We are thrilled to hear that you had a positive experience with Karen and our team. We appreciate your recommendation and look forward to continuing to provide you with excellent service."
Profile photo of Tom Cotter

Tom Cotter

April 30, 2024

5  out of  5
rating by Tom Cotter
"Fantastic staff! Very communicative and helpful with great rates!"
We responded:
"Thank you for the great review, Tom!"
Profile photo of Bill Strausberger

Bill Strausberger

April 29, 2024

5  out of  5
rating by Bill Strausberger
"Karen and her associates make a terrific team. I've been with Karen and friends for more than a decade maybe two. They insure my house and car. They are prompt, thorough and ALWAYS available. Whether you currently have an agent or not I would look into her and her team. Bill"
We responded:
"Thank you for the great review, Bill. We are always here to help with your Insurance needs."
Profile photo of Mike Bove

Mike Bove

April 11, 2024

5  out of  5
rating by Mike Bove
"Karen has handled my homeowners insurance for multiple properties for over 7 years at this point. Her and the team are always prompt and professional and make the whole process very easy and streamlined. It's been a pleasure working with them over the years and I highly recommend!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Profile photo of Mindy Kyle

Mindy Kyle

April 3, 2024

5  out of  5
rating by Mindy Kyle
"We have been with Karen’s team for close to 20 years. They are easy to get a hold of with quick questions and great to work with. Karen often will review your policies with you to see if there can be any more savings. Plus State Farm is an excellent insurance company."
We responded:
"We're delighted to hear about your fantastic experience with our agency! We are dedicated to providing excellent service, ensuring you have the right coverage at a competitive rate. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
Profile photo of Vega_1111

Vega_1111

April 2, 2024

5  out of  5
rating by Vega_1111
"Karen has been our agent for over 20 years, and we couldn’t be happier with the high level of customer service from her and her team. Grateful to have her as our agent!"
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
Profile photo of Betty Levine

Betty Levine

April 1, 2024

5  out of  5
rating by Betty Levine
"I've been with Karen for several years and she and her team are always very responsive and helpful in any situation. Karen by far is THE best agent!"
We responded:
"Thank you so much Betty!!! I appreciate your trust in my team and I. "
Profile photo of Voltairine de Cleyre

Voltairine de Cleyre

March 25, 2024

5  out of  5
rating by Voltairine de Cleyre
"Wonderful customer service!"
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
Profile photo of G Black

G Black

March 24, 2024

5  out of  5
rating by G Black
"I’ve worked with Karen and her team for over 20 years. They have always been extremely helpful and responsive."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."