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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Cotter

April 30, 2024

5  out of  5 rating by Tom Cotter
"Fantastic staff! Very communicative and helpful with great rates!"
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Bill Strausberger

April 29, 2024

5  out of  5 rating by Bill Strausberger
"Karen and her associates make a terrific team. I've been with Karen and friends for more than a decade maybe two. They insure my house and car. They are prompt, thorough and ALWAYS available. Whether you currently have an agent or not I would look into her and her team. Bill"
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Mike Bove

April 11, 2024

5  out of  5 rating by Mike Bove
"Karen has handled my homeowners insurance for multiple properties for over 7 years at this point. Her and the team are always prompt and professional and make the whole process very easy and streamlined. It's been a pleasure working with them over the years and I highly recommend!"
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Mindy Kyle

April 3, 2024

5  out of  5 rating by Mindy Kyle
"We have been with Karen’s team for close to 20 years. They are easy to get a hold of with quick questions and great to work with. Karen often will review your policies with you to see if there can be any more savings. Plus State Farm is an excellent insurance company."
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April 2, 2024

5  out of  5 rating by Vega_1111
"Karen has been our agent for over 20 years, and we couldn’t be happier with the high level of customer service from her and her team. Grateful to have her as our agent!"
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Betty Levine

April 1, 2024

5  out of  5 rating by Betty Levine
"I've been with Karen for several years and she and her team are always very responsive and helpful in any situation. Karen by far is THE best agent!"
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Voltairine de Cleyre

March 25, 2024

5  out of  5 rating by Voltairine de Cleyre
"Wonderful customer service!"
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G Black

March 24, 2024

5  out of  5 rating by G Black
"I’ve worked with Karen and her team for over 20 years. They have always been extremely helpful and responsive."
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Max Heinritz

March 22, 2024

5  out of  5 rating by Max Heinritz
"Very fast, thorough, and responsive when establishing policies. Web portal is nice too."
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Jennifer Brown

February 28, 2024

5  out of  5 rating by Jennifer Brown
"Update 2/28/24: Karen has now been my agent for 19 years, and the service level remains consistently fantastic! Karen Ayers has been my insurance agent (home owner's and renter's insurance) for nearly 17 years. Karen and her staff are prompt, respectful, HELPFUL, kind, responsive... They have helped me with policies, questions and more, and have been wonderful every time. Highly recommended!"
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Seong K

February 20, 2024

5  out of  5 rating by Seong K
"Thomas and the team were great helps in updating the policy. The whole process was very speedy and and easy thanks to the team."
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Katy Herforth

February 20, 2024

5  out of  5 rating by Katy Herforth
"I relocated to Chicago in 2021 and have enlisted Karen's office for all of my insurance needs since then (renter's + auto). Her office is always so friendly when I communicate with them and very responsive! 10/10 recommend :)"
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Adam Ferguson

February 18, 2024

5  out of  5 rating by Adam Ferguson
"I've loved having Karen as my agent. Over the past year and a half, I've needed help with two separate issues -- my car being totaled from being rear-ended, and a broken water pipe in my bathroom. In both instances, my insurance has been fantastic, and the service Karen has provided has been tremendous. She's been easy to get a hold of, communicative, and has taken the time to explain some difficult to understand insurance processes with me. Highly recommend!"
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Mark Knobel

February 8, 2024

5  out of  5 rating by Mark Knobel
"Karen Ayers and her team, Thomas included, are very passionate and knowledgeable professionals. They promptly responded to all the questions I had and provided the best quotes for my policies. Highly recommend for great and reliable service."
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Gavin McNicol

February 2, 2024

5  out of  5 rating by Gavin McNicol
"Karen and Maure are awesome! And their colleague who assisted us with a claim was great too. Very honest and realistic."
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Zach Harrington

January 9, 2024

5  out of  5 rating by Zach Harrington
"Karen has been supporting me with various insurance policies from renter's insurance policies to personal article policies for the last decade. She's friendly, helpful, and educated - I recommend her for anyone looking for any sort of insurance policy."
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Jonathan Adair

January 8, 2024

5  out of  5 rating by Jonathan Adair
"Karen and her team have been great to work with. They answer questions we have related to our policies in a timely fashion with detailed and helpful information. They are also great at working with us to understand what coverage best suits our current needs. I highly recommend Karen and her team at State Farm."
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John Blick

January 8, 2024

5  out of  5 rating by John Blick
"Karen leads an efficient office with dedicated staff who make insurance a snap. They are involved in the community and know their clients on a personal level. Karen will go out of her way to provide service that exceeds expectations and always hits the mark for our organization's needs."
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Gary Greenberg

November 16, 2023

5  out of  5 rating by Gary Greenberg
"My agent for the past 18 years. Excellent service from all personnel."
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Amanda Downs

November 2, 2023

5  out of  5 rating by Amanda Downs
"Karen and her team have been great to work with insuring our home, cars and personal valuables. She is responsive and follows up until resolution. She is a telephone call or email away and provides such personalized responses to her clients. Highly recommend."
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Mike Rivera Photo

August 28, 2023

5  out of  5 rating by Mike Rivera Photo
"Karen and her team were phenomenal at helping me switch over to the right policies both for my personal car, home, but also small business. I would highly recommend her services and expertise. Also I live in Uptown, Chicago support local!"
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Christopher Janczak

August 2, 2023

5  out of  5 rating by Christopher Janczak
"Long time client of Karen Ayers! Her and her staff are amazing from the second I walked into their office! Just bought a new car and was so each and stressless to get my insurance updated with her. I would suggest anyone looking for insurance to call her!"
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Chelsey Park

July 28, 2023

5  out of  5 rating by Chelsey Park
"Always promt response from this team. I highly recommend them! They are very helpful in answering any questions you have."
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Aimee Ramirez

June 22, 2023

5  out of  5 rating by Aimee Ramirez
"Karen and her team have not only been amazing at helping my family and I secure coverage for our home and car, and helped us navigate insurance coverage amid life changes (new home and new car), they also went above and beyond when it came time to file a claim. We fell victim to the 2022 holiday-season extreme cold with a burst pipe in our kitchen while we were out of town. Amid staffing shortages due to the holidays and increases in claims among other clients with similar problems, Karen and her team didn't skip a beat! They provided immediate assistance and referrals to contractors and mitigation services to begin the repair process. Within 24 hours or learning of the flood on our house, a team was onsite removing wet drywall and placing fans and dehumidifiers in the affected areas. Insurance isn't just about having coverage, its critical to have a team on your side that can help navigate this very complicated system when chaos ensues. Karen and her team do just that. I can't recommend them enough!"
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May 3, 2023

5  out of  5 rating by nammikka
"So far, Karen and her team have been very empathetic and quick to resolve all my car problems that I’ve had. They also helped us save money by informing us of certain bundles when we didn’t even know. I am pleased with their service and won’t be changing anytime soon. Plus state farm has the best prices and rates out there!"