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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zunilda Conforte

Zunilda Conforte

August 6, 2025

5  out of  5
rating by Zunilda Conforte
"I talked with a friendly and knowledgeable sales representative today. He understood what I needed and quoted accordingly. Thank you Max!"
We responded:
"Thank you, Zunilda, for sharing your experience with us. It's wonderful to hear that Max was able to assist you effectively and provide the service you were looking for. We appreciate your feedback and are delighted to know that you had a positive interaction with our team. Your satisfaction is important to us, and we look forward to continuing to meet your insurance needs."
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Kevin Guran

August 4, 2025

5  out of  5
rating by Kevin Guran
"Helpful, friendly service. Easy to make changes and get information."
We responded:
"Thank you, Kevin, for sharing your experience with us. It's great to hear that you found our service helpful and friendly. We strive to make the process of making changes and getting information as easy as possible for our customers. Your feedback is greatly appreciated."
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Adriana Szczesny

August 2, 2025

5  out of  5
rating by Adriana Szczesny
"Great service!"
We responded:
"Thank you, Adriana, for your kind words and the excellent rating. It's wonderful to know you had a great experience with our service. Your feedback is greatly appreciated and motivates us to continue providing the best support possible. If there's anything else we can assist you with, please feel free to reach out."
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Kerri Franklin

July 21, 2025

5  out of  5
rating by Kerri Franklin
"I've been a client of Karen's for a very long time, and she has been with me through many moves, life changes, etc. She is reliable, quick to respond, always providing accurate information and I greatly appreciate her making anything insurance related fairly pain free! You will not be disappointed working with Karen and her team!"
We responded:
"Thank you so much, Kerri, for sharing your experience. It's wonderful to hear that the team has been able to support you through various stages of your life and make your insurance needs straightforward. Your kind words about our reliability and responsiveness mean a lot. We're grateful to have you as a valued client and look forward to continuing to assist you with any future needs."
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Jenna Lyle

July 9, 2025

5  out of  5
rating by Jenna Lyle
"Karen and team have always taken great care of me. They've been my insurance people since 2018 for everything from cars to apartments to artist studio workspaces, and of course I went to them for my condo insurance when I finally bought something. They take a really personal approach and are very easy to get in touch with. Huge fan."
We responded:
"Thank you so much, Jenna, for sharing your experience with us. We truly value the trust you've placed in us for your insurance needs. Providing a personal approach and being accessible are important to us, and we're glad to know it makes a difference for you. Your support means a lot!"
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Betty Levine

July 3, 2025

5  out of  5
rating by Betty Levine
"Thomas P at State Farm assisted me this am, and made the transaction quick and easy, adding kindness and an professional manner made it all perfect! As said previously, Karen and her team are the best!!"
We responded:
"Thank you so much Betty!!! I appreciate your trust in my team and I. "
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Abby Olson

June 6, 2025

5  out of  5
rating by Abby Olson
"Can't say enough good things about this team! Fast, efficient and the best prices around (believe me, I researched!) Thank you Karen and team for a great experience, twice!"
We responded:
"Thank you, Abby, for sharing your positive experience with us! We're delighted to hear that you found our team fast and efficient, and that our prices met your expectations. It's wonderful to know that we could provide you with a great experience not just once, but twice. Your feedback means a lot to us, and we're grateful for your support."
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Diana Soto

June 3, 2025

5  out of  5
rating by Diana Soto
"Karen is one of the best insurance agents that I have had the pleasure to work with. She sets time aside to answer any questions that you may have and is very knowledgeable. You will not be disappointed with her service."
We responded:
"Thank you, Diana, for sharing your positive experience. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Paige Schafer

May 31, 2025

5  out of  5
rating by Paige Schafer
"Karen and her team have been extremely helpful with finding the best coverage for our needs. They are always very responsive and happy to answer all of our questions!"
We responded:
"Thank you so much, Paige! We're thrilled to hear that our team has been able to help you find the right coverage. We always strive to be responsive and make sure all your questions are answered—your trust means a lot to us. We're here whenever you need us!"
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kola adebayo

May 23, 2025

5  out of  5
rating by kola adebayo
"My wife and I have been with Karen Ayers for 25 years for both of our vehicles and homeowners insurance. She and her staff are top notch. Will recommend her to anyone out there looking for insurance for both their vehicles or homes."
We responded:
"Thank you so much for your kind words and for being with us for 25 years. It's wonderful to hear that you and your wife have had such a positive experience with our team. We truly appreciate your recommendation and are grateful for your trust in us for your insurance needs. If there's anything else we can do for you, please let us know."
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DENIZ ORHUN

May 5, 2025

5  out of  5
rating by DENIZ ORHUN
"Thanks Karen Ayers- State Farm, their exceptional service made everything so simple and stress free.Karen and her team are outstanding. I knew! I’ve made the right decision."
We responded:
"Thank you, Deniz, for sharing your experience. We appreciate your trust in us!"
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Jeffrey Jauch

April 17, 2025

5  out of  5
rating by Jeffrey Jauch
"Karen and her team are super helpful! Really understanding and compassionate whenever I’ve needed them!"
We responded:
"Thank you, Jeffrey, for sharing your experience with the team. It's wonderful to hear that their understanding and compassionate approach has been helpful to you. Your feedback is greatly appreciated and will be shared with the team."
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Tatianna

April 10, 2025

5  out of  5
rating by Tatianna
"Karen is well educated she helped me and my family chose the best bundle package for us. Grateful for the knowledge she knows, the professionalism, and the work ethic she has. If you are in the Chicago area this is the State Farm agent for you!"
We responded:
"Thank you, Tatianna, for sharing your experience. It's wonderful to hear that Karen's expertise and professionalism made a positive impact on you and your family. Your recommendation means a lot, and we're glad to have been able to assist you in finding the right bundle package. If you ever need further assistance, we're here to help."
Profile photo of Brian Steadman

Brian Steadman

April 10, 2025

5  out of  5
rating by Brian Steadman
"Very responsive and very helpful. Thank you!"
We responded:
"Thank you, Brian, for your kind words and perfect rating. It's wonderful to hear that you found our team responsive and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Veena Rao-Mirmira

Veena Rao-Mirmira

March 31, 2025

5  out of  5
rating by Veena Rao-Mirmira
"We recently moved to the area and were looking for a local agent- Karen and her team were incredibly welcoming and helpful. Karen identified numerous places where we could save money and also enhance our coverage. She spent considerable time walking through options with us. Thank you!"
We responded:
"Thank you, Veena, for sharing your experience. It's wonderful to hear that Karen and her team were able to assist you in finding savings and enhancing your coverage. We truly appreciate your kind words and are delighted to have you as part of our community. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Dan Bow

Dan Bow

March 29, 2025

5  out of  5
rating by Dan Bow
"Always excellent, prompt service from Karen and her team."
We responded:
"Thank you, Dan, for your kind words and for taking the time to share your experience. It's wonderful to hear that you consistently receive excellent and prompt service from Karen and the team. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Gavin McNicol

March 28, 2025

5  out of  5
rating by Gavin McNicol
"Karen and Cassandra are the best! They go above and beyond."
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Brigitta Christiansen

March 28, 2025

5  out of  5
rating by Brigitta Christiansen
"I've been with Karen and her team going on 8 years. This team is professional and very communicative. The one time we had to file a claim everything was processed smoothly and in a timely manner. And the cherry on top are the affordable rates. As long as Karen and her office is around I will stay her client."
We responded:
"Thank you, Brigitta, for sharing your experience with us over the past eight years. It's wonderful to hear that our team's professionalism and communication have met your expectations, especially during the claim process. We're delighted that you find our rates affordable and appreciate your continued trust in our agency. Your feedback is invaluable to us, and we're committed to maintaining the level of service you’ve come to expect."
Profile photo of Yian Ann Xu

Yian Ann Xu

March 1, 2025

5  out of  5
rating by Yian Ann Xu
"Karen and the office are prompt with communications and with all my questions and concerns. They made my transitions of both moving into IL and out of IL very smooth (for renter and car insurances), and really tried to provide me with insurance related information and advices — this alone has saved me big times since I came from overseas and had practically no prior knowledge of all these. I definitely recommend this agent."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our team was able to assist you smoothly with your transitions in and out of Illinois. Providing helpful information and advice is something we strive for, especially for clients who are new to the area. Your recommendation means a lot to us, and we're delighted to have been able to support you with your insurance needs. If you ever have more questions or need further assistance, feel free to reach out."
Profile photo of Barkha Kuvadia Barister

Barkha Kuvadia Barister

February 21, 2025

5  out of  5
rating by Barkha Kuvadia Barister
"I can't say enough great things about Karen and her team, we've been with them for over 10 years and don't have a single complain. They are so quick to change things and help with life changes, truly couldn't recommend them more."
We responded:
"Thank you for the kind words and trusting our team with your Insurance needs. "
Profile photo of K S

K S

February 20, 2025

5  out of  5
rating by K S
"Karen was so helpful with my transition to IL from out of state and was available to answer all questions and concerns. This office is great on communication and making sure policies are thorough and accommodating for specific needs. I definitely recommend this agent/location for auto and renters insurance."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that our team was able to assist you with your transition to Illinois and address all your questions and concerns. We're glad to know that our communication and attention to detail met your needs. Your recommendation means a lot to us, and we're here to help with any future insurance needs you may have."
Profile photo of Timothy Zylstra

Timothy Zylstra

February 15, 2025

5  out of  5
rating by Timothy Zylstra
"Thomas Petty has been outstanding and professional in my needs Highly recommend Him and Agent Karen Ayers. Very transparent and thoughtful."
We responded:
"Thank you, Timothy, for sharing your experience. It's wonderful to hear that you found the service outstanding and professional. Your recommendation means a lot, and we're glad to have been transparent and thoughtful in meeting your needs. Your feedback is greatly appreciated."
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Dana Fritz

February 11, 2025

5  out of  5
rating by Dana Fritz
"Long time customer. Always response, great to work with."
We responded:
"Thank you, Dana, for sharing your experience and for being a long-time customer. It's wonderful to hear that you find our responsiveness and service great to work with. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Heather Dennis

January 17, 2025

5  out of  5
rating by Heather Dennis
"Karen has been my insurance agent for years. Her office is helpful and easy to get in touch with when I have a question or need assistance."
We responded:
"Thanks for taking the time to write this review Heather, I really appreciate it. We do our best to answer your questions in a timely manner and educate you on your policies. Thank you for choosing the Karen Ayers team!!!"
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connor watters

January 9, 2025

5  out of  5
rating by connor watters
"I have been extremely satisfied with state farm and the service I received. Just last week I had a batter die on me and the roadside assistance, which I used through the app, was seamless, prompt, and very helpful. Today I needed access to a document that I was having trouble finding. Karen picked up the phone and had it resolves in under two minutes. Big thanks to Karen and her team."
We responded:
"Thank you, Connor, for sharing your experience! We're thrilled to hear that the roadside assistance feature was seamless and helpful when you needed it."