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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yian Ann Xu

March 1, 2025

5  out of  5
rating by Yian Ann Xu
"Karen and the office are prompt with communications and with all my questions and concerns. They made my transitions of both moving into IL and out of IL very smooth (for renter and car insurances), and really tried to provide me with insurance related information and advices — this alone has saved me big times since I came from overseas and had practically no prior knowledge of all these. I definitely recommend this agent."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our team was able to assist you smoothly with your transitions in and out of Illinois. Providing helpful information and advice is something we strive for, especially for clients who are new to the area. Your recommendation means a lot to us, and we're delighted to have been able to support you with your insurance needs. If you ever have more questions or need further assistance, feel free to reach out."
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Barkha Kuvadia Barister

February 21, 2025

5  out of  5
rating by Barkha Kuvadia Barister
"I can't say enough great things about Karen and her team, we've been with them for over 10 years and don't have a single complain. They are so quick to change things and help with life changes, truly couldn't recommend them more."
We responded:
"Thank you for the kind words and trusting our team with your Insurance needs. "
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K S

February 20, 2025

5  out of  5
rating by K S
"Karen was so helpful with my transition to IL from out of state and was available to answer all questions and concerns. This office is great on communication and making sure policies are thorough and accommodating for specific needs. I definitely recommend this agent/location for auto and renters insurance."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that our team was able to assist you with your transition to Illinois and address all your questions and concerns. We're glad to know that our communication and attention to detail met your needs. Your recommendation means a lot to us, and we're here to help with any future insurance needs you may have."
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Timothy Zylstra

February 15, 2025

5  out of  5
rating by Timothy Zylstra
"Thomas Petty has been outstanding and professional in my needs Highly recommend Him and Agent Karen Ayers. Very transparent and thoughtful."
We responded:
"Thank you, Timothy, for sharing your experience. It's wonderful to hear that you found the service outstanding and professional. Your recommendation means a lot, and we're glad to have been transparent and thoughtful in meeting your needs. Your feedback is greatly appreciated."
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Dana Fritz

February 11, 2025

5  out of  5
rating by Dana Fritz
"Long time customer. Always response, great to work with."
We responded:
"Thank you, Dana, for sharing your experience and for being a long-time customer. It's wonderful to hear that you find our responsiveness and service great to work with. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Heather Dennis

January 17, 2025

5  out of  5
rating by Heather Dennis
"Karen has been my insurance agent for years. Her office is helpful and easy to get in touch with when I have a question or need assistance."
We responded:
"Thanks for taking the time to write this review Heather, I really appreciate it. We do our best to answer your questions in a timely manner and educate you on your policies. Thank you for choosing the Karen Ayers team!!!"
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connor watters

January 9, 2025

5  out of  5
rating by connor watters
"I have been extremely satisfied with state farm and the service I received. Just last week I had a batter die on me and the roadside assistance, which I used through the app, was seamless, prompt, and very helpful. Today I needed access to a document that I was having trouble finding. Karen picked up the phone and had it resolves in under two minutes. Big thanks to Karen and her team."
We responded:
"Thank you, Connor, for sharing your experience! We're thrilled to hear that the roadside assistance feature was seamless and helpful when you needed it."
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Lucky Sky

December 4, 2024

5  out of  5
rating by Lucky Sky
"Karen and her team are always so kind and helpful. Just like the statefarm commercial, "like a good neighbor, statefarm is there", they are there when you need them."
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you feel supported and valued by our team. We're always here to help, just like a good neighbor should be!"
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Neeraj & Katie

November 7, 2024

5  out of  5
rating by Neeraj & Katie
"We really appreciate Karen's guidance when we moved our insurance to State Farm. She spent a good amount of time with us to understand our context and identified the areas where we were over insured. We feel that we landed on more appropriate coverage amounts. More recently, we identified additional adjustments to some coverages and again, she explained how to think about the coverage amounts so we could make the best decisions to protect ourselves. Many agents simply quote against current coverages without understanding our situation so we really appreciate Karen's thorough guidance and recommendations."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that the time spent understanding your needs and adjusting your coverage has been valuable for you. Providing thorough guidance and recommendations is always a priority, and it's great to know that it made a difference for you. Your feedback is greatly appreciated!"
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Gary Greenberg

November 7, 2024

5  out of  5
rating by Gary Greenberg
"My agent for the past 20 years. Excellent service from all personnel. Consistently good service and attention."
We responded:
"Gary, Thank you for your trust and loyalty in our team to assist you with all your Insurance needs."
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Christa Gillespie

October 28, 2024

5  out of  5
rating by Christa Gillespie
"Karen and her team are very attentive and caring! When I had to file a claim, it was processed right away and I received a check within 2 business days. In addition, Karen provided me quotes for my new insurance while considering different vehicles at a car dealership. Karen, and State Farm, have excellent customer service."
We responded:
"Thank you so much for your kind words, Christa! It's wonderful to hear that the claim process was smooth and quick for you. Helping you with quotes while you were considering different vehicles was our pleasure. We strive to provide excellent customer service and it's great to know we met your expectations!"
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Todd Michael

September 26, 2024

5  out of  5
rating by Todd Michael
"Thomas was extremely helpful during my process of switching my insurance over from Georgia to Chicago. Very personable and really gives you a sense of caring when talking with him. If your looking for an agent in the Uptown area. I would highly recommend this office! And Thomas in particular."
We responded:
"Thank you so much for sharing your positive experience, Todd! It's wonderful to hear that Thomas made your transition from Georgia to Chicago smooth and personable. Your recommendation means a lot to us, and we're delighted to know you felt cared for throughout the process. If you ever need anything else, we're here to help!"
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The Vanna Group Baird & Warner

September 16, 2024

5  out of  5
rating by The Vanna Group Baird & Warner
"Karen and her whole team really take extra care to make sure our insurance needs are met and exceeded! They are so caring and helpful -they truly are beyond Good Neighbors. I have been insured with Karen for over 20 years. She is a consummate professional and all around great person to know!"
We responded:
"Thank you so much for your kind words and for being with us for over 20 years! It's wonderful to hear that you feel well taken care of and that your insurance needs are being met and exceeded. We truly appreciate your trust and loyalty. Your feedback means the world to us!"
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Xorla O

September 6, 2024

5  out of  5
rating by Xorla O
"I’ve been with Karen and her team for over a year now and I couldn’t be happier. They helped me out of a tricky situation with my car and with my other insurance lines. I’ve personally worked with Karen and Thomas and they are amazing and patient. If you want a team that’s going to be on your side, choose Karen’s office."
We responded:
"Thank you so much for your kind words! It's fantastic to hear that you’ve had such a positive experience with us. Helping you through tricky situations and ensuring you have the right coverage is what we strive for. Karen and Thomas are delighted to know they could assist you effectively. We truly appreciate your trust and recommendation!"
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Amber Chacon

August 15, 2024

5  out of  5
rating by Amber Chacon
"Karen's office has been great to work with! They are friendly, knowledgeable and professional."
We responded:
"Thank you so much, Amber! We're delighted to hear that you found our team friendly, knowledgeable, and professional. It's wonderful to know that your experience with us has been positive. We look forward to continuing to assist you with all your insurance needs!"
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Alexandre Ware

July 26, 2024

5  out of  5
rating by Alexandre Ware
"Karen and her team have offered some of the best support and assistance I've ever had from an insurance agency. I've been a multi-home homeowner for over 23 years in the Chicago area having worked with many different agencies and companies. I can truly confirm her agency is top-notch! Someone is always available to help for questions big or small, and Karen is an expert in helping navigate the nebulous waters of insurance from the right policies to choose and how to set up them up as well as personalised guidance in filing a claim the best way possible. I've never had so much personal help and attention from an agency in my lifetime. Honestly, the biggest mistake you could make in selecting insurance is not giving Karen's agency a call!"
We responded:
"Thank you Kent! I am happy to serve your insurance needs and guide you through condo ownership. I hope we work together for many more years to come!"
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Erin Gruba

July 17, 2024

5  out of  5
rating by Erin Gruba
"Karen and her team are always willing and ready to help. Karen goes above and beyond to assist her clients with their needs and is very personable."
We responded:
"Thank you for your kind words, Erin! It's wonderful to hear that Karen and the team have been able to assist you effectively. Your feedback is greatly appreciated."
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Jake Cowan

June 29, 2024

5  out of  5
rating by Jake Cowan
"I've been working with Karen Ayers and her team since I moved to Chicago in 2007!! She is always responsive, was a huge help to me when I started my consulting business and needed to figure out the right insurance for my work, and I trust her with all of my insurance needs."
We responded:
"Thank you, Jake! We appreciate your long-term trust in our agency and are glad we could assist you with your insurance needs over the years. We look forward to continuing to provide you with excellent service."
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Ned Reece

June 28, 2024

5  out of  5
rating by Ned Reece
"Karen Ayers ius a total Rock Star insurance agent. Take your stuff to her and you will be well looked after. Set it and forget it."
We responded:
"Thank you for the awesome review, Ned! We're thrilled to hear that Karen provided you with top-notch service. We appreciate your trust in us!"
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Genevieve Barba

June 25, 2024

5  out of  5
rating by Genevieve Barba
"I always receive a prompt email response for any of my questions, and always feel like a priority!"
We responded:
"Thank you for sharing your positive experience, Genevieve! We're glad to hear that you feel like a priority and that we've been able to promptly address your questions. Your satisfaction is our top priority!"
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Ramon Robles

June 24, 2024

5  out of  5
rating by Ramon Robles
"I was a bit hesitant on moving all my home & auto policies at first. However, Karen and her team made the process of switching insurance companies seamless - we are so glad we did. Karen is incredibly knowledgeable which helped my wife and I decide what the best options were for us. We have a rental unit and various other lines of coverage to worry about, it was a relief to have an insurance agent that genuinely cared about our concerns. No to mention she did a phenomenal job on our insurance policies and coverages – and still managed to save us money over our previous coverage. I recommend Karen to all my friends and family now, you should not hesitate to reach out - you will be pleasantly surprised!"
We responded:
"Thank you so much for sharing your experience, Ramon! We are thrilled to hear that you found the process of switching insurance companies seamless and that we could provide you with the best options for your home, auto, rental unit, and other coverage needs. We appreciate your recommendation and look forward to assisting your friends and family as well. Thank you for choosing our agency!"
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Bryan Y

June 18, 2024

5  out of  5
rating by Bryan Y
"I’ve been a loyal customer of Stare Farm for many years, and their service has always been outstanding. Their response time is impressively fast, and their team is consistently helpful. I’ve never encountered any problems and am very satisfied with my experience. Highly recommend them!"
We responded:
"Thank you, Bryan, for your loyalty and kind words! We are thrilled to hear that you have had consistently outstanding service with us. Your recommendation means a lot to us!"
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E Z

June 14, 2024

5  out of  5
rating by E Z
"I've been with them for 16 years, even after I moved. I'm lucky to have as my team."
We responded:
"Thank you for being a loyal customer for 16 years, even after moving! We're grateful to have you as part of our team."
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Ginger Plesha

June 12, 2024

5  out of  5
rating by Ginger Plesha
"Karen and her team are amazing!!! They are sincerely there when you need them!"
We responded:
"Thank you so much for your kind words, Ginger! We are always here to help whenever you need us."
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Christina Coleman

June 5, 2024

5  out of  5
rating by Christina Coleman
"Karen and her team are topnotch! Super responsive and a pleasure to deal with every time I call. Karen always goes the extra mile to explain our options. Highly recommend :)"
We responded:
"Thank you so much for your kind words, Christina! We are thrilled to hear that you had a positive experience with Karen and our team. We appreciate your recommendation and look forward to continuing to provide you with excellent service."